Support
For help with the game, visit the Growtopia forums or email support@growtopiagame.com
If you lost your password or your GrowID, visit The Account Recovery Page.
To change the email on your registered GrowID, visit The Change Email Page.
Our Privacy Policy is available here.
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Frequent Issues
I lost my password!
Someone has logged into my account and took my stuff!

I bought some gems and never received them!
In order to credit your account with any purchases you did not receive, you will need to supply us with a copy of your receipt so that we can verify your purchase.

If you are on Android, you should've received a receipt email for your purchase, so just forward us a copy of that! Don't forget to tell us what your account name is, though.

If you are on iOS, here's how you can find your iTunes Receipts:

A: Apple emails your iTunes receipts to you and you can just forward that to us.

B: You can find them with these instructions:
  1. Launch iTunes
  2. Click on iTunes Store on the right hand menu
  3. Click on your email address on the upper left hand corner
  4. Click Account from the drop-down menu
  5. Enter your password for your iTunes account
  6. Scroll down to Purchase History and click Select All
  7. Find your receipts for the apps you downloaded
  8. Please take a screenshot of the iTunes receipt and email it to us.
Also, don't forget to let us know the account name to give the gems to!

Somebody scammed me or smashed up my world!
I've been banned!
How can I write colored text?
How do I make a door go to where I want?
How do I Lock exactly what I want?
How can I get my own ideas included in the game?
Moderators are awesome, most extra especially @Hamumu. Can I be a moderator?
What about my super good other question?
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